Are travel agents making a comeback? - CNN.com

Are travel agents making a comeback? - CNN.com: "Are travel agents making a comeback?Story Highlights
Study finds 46 percent of travelers enjoyed using Web to book travel this year


(CNN) -- If you've booked travel online, you may have been there.

Nancy Cutter, a travel agent in Charlotte, North Carolina, discusses vacation options with a client.
Online travel sites flooded with overwhelming options, all claiming the best deals. Extra fees nestled into the fine print amid blaring advertisements. Pounding 16 digits into the telephone after you've booked the wrong flight before finally getting a human voice."
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